Our terms and conditions below cover our Terms of Sale and Website Terms of Use.
Please read these Terms and Conditions carefully.
Our terms of sale
1. These Conditions
1.1 The scope of these phrases
These are the terms and conditions under which we provide you with items, such as:
(a) goods, such as our watches and watch accessories; or
(b) services, such as when you ask us to repair or service your watch.1.2 Why should you read them? Before submitting your order to us, please read these terms carefully. These terms explain who we are, how we will supply products to you, how you and we can amend or terminate the contract, what to do if there is a problem, and other key details.
2. Information about us and how to contact us
2.1 Who we are. We are BVOR Watches Limited a company registered in England and Wales. Our company registration number is 13545243 and our registered office is at International House, 36-38 Cornhill, London, England, EC3V 3NG
2.2 How to contact us. You can contact us by emailing us at [email protected]
2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
3. Our contact with you
3.1 How will your order be accepted? Our acceptance of your order, whether placed online or by email, will occur when we send you an email confirmation, at which point a contract between you and us will be formed. We will mail you the order confirmation if you do not have an email address.
3.2 If we are unable to accept your order. If we are unable to accept your order because:
• the product is out of stock;
• we have identified an error in the price or description of the product;
• we are unable to meet a delivery deadline you have specified;
• we have identified an error in the price or description of the product; or
• we are unable to meet an unexpected limit on our resources for which we could not reasonably plan;
We will notify you and you will not be charged for the product.
3.3 Your order reference number. When we accept your order, we will assign it an order number and inform you of it. When contacting us about your order, please include your order number so that we can better assist you.
3.4 During our Sale periods Sale stock is only available to purchase though our website. We do not accept orders by email on Sale products.
4. Our products
4.1 The actual product may differ somewhat from the image. The product photographs on our website are purely for illustration purposes. Although we make every attempt to accurately portray the colours, we cannot guarantee that the colours displayed on a device accurately reflect the colour of the products. Your item may differ somewhat from the photos.
4.2 The product packaging may differ. The product packaging may differ from what is displayed in the photographs on our website. If there is a change in the packaging for Sale items, we will make it obvious on our website.
5. Changes are within your rights. If you need to change something about your order, please email us at [email protected]. If the modification is possible, we will notify you. If it is possible, we will notify you of any changes to the product’s pricing, supply timing, or anything else that may be required as a result of your requested change and ask you to confirm whether you desire to proceed. You may want to terminate the contract if we are unable to make the modification or the implications of making the change are unacceptable to you (see clause 8 Your rights to end the contract). We may not be able to remedy this error because we are devoted to delivering things to you swiftly. If a product has been sent and you have given us wrong instructions, we will not be able to make this adjustment and will not return any charges for remedy. However, as stated in clause 8, you have the right to change your mind and cancel the contract between us, if your product has not been despatched.
6. Product modifications are minor.
We may modify the product to reflect changes in applicable laws and regulatory regulations, as well as to make minor technological adjustments and enhancements. These modifications will have no impact on how you use the product.
7. Providing products
7.1 Delivery costs. The costs of delivery will be as displayed to you on our website.
7.2 Delivery Location. We generally deliver only to UK residents however, we are able to deliver worldwide, if we are delivering worldwide additional costs will be added at checkout.
7.3 Exported Goods. Where we deliver goods internationally, there may be import duties and taxes which may be payable by you depending on local laws.
7.4 When we will provide the products.
(a) If the products are watches and accessories. We will deliver them to you in accordance with the timescales specified within the Delivery section of our
If one or more products were ordered as part of your order, we retain the right to deliver them separately based on product availability. If we decide to do so, there will be no additional cost to you.
If the products are pre-ordered, the date indicated is the best available date that we are aware of, but it is subject to change. If this date changes, we will notify you and give you the option of accepting a new delivery date or cancelling your order.
7.5 We are not liable for delays that are beyond our control. If an occurrence beyond our control causes a delay in the delivery of the products, we will notify you as soon as feasible and take steps to minimise the impact of the delay. We shall not be liable for any delays caused by the event if we do so, but if there is a serious danger of delay, you may contact us to terminate the contract and request a refund for any products you have paid for but not received.
7.6 When the merchandise is delivered, you are not at home. If no one is available to accept delivery of the products at your address, we will leave you a note with instructions on how to reschedule delivery.
7.7 If delivery is not rescheduled. If you do not re-arrange delivery or collect them from a delivery depot after a failed delivery to you, we will contact you for further instructions and may charge you for storage and any further delivery fees. If we are unable to contact you or re-arrange delivery or pickup despite our reasonable efforts, we may terminate the contract and implement clause 10.2.
7.8 When you are made accountable for the items. From the time we deliver the product to the address you provided; the product will be your responsibility.
7.9 When you own items. Once we have received complete payment from you or our Interest Free Credit supplier Klarna, and the items have been dispatched, you own a product that is items.
7.10 What will happen if you do not provide us with the information we require? When we deliver bespoke or engraved goods to you, we may need specific information from you in order to supply the products to you. We’ll get in touch with you to get this information. If you do not provide this information within a reasonable time after we request it, or if you provide us with incomplete or inaccurate information, we may either terminate the contract (and clause 10.2 will apply) or charge you an additional fee to compensate us for any additional work that is required as a result. If you do not provide us with the information we require within a reasonable time after we request it, we will not be responsible for delivering the items late or not delivering any part of them.
7.11 We may stop supplying you with items for a variety of reasons. We may need to halt the supply of a product to:
(a) address technical issues or make minor improvements;
(b) update the product to reflect changes in applicable laws and regulatory requirements; or
(c) make changes to the product as requested by you or as we notify you (see clause 6)
7.12 If we stop supplying items, you have certain rights. Unless the problem is severe or an emergency, we will notify you in advance that we will be discontinuing product supply. If we suspend a product, or inform you we are intending to suspend it, for more than 30 days, you may contact us to stop the contract, and we will reimburse all amounts you have paid.
7.13 If you do not pay, we may stop supplying the products. If you fail to pay for the items when you are obliged to (see clause 11.4), we may stop supplying them to you until you pay the outstanding sums. We will contact you to inform you that the products will be discontinued. If you dispute the unpaid invoice, we will not suspend the items (see clause 11.5).
8. Your rights to end the contract
8.1 You have the option to terminate your contract with us. Your rights when you end the contract will be determined by what you purchased, whether it is defective, how we perform, and when you decide to cancel the contract:
(a) If the item you purchased is defective or misrepresented, you may be entitled to terminate the contract under our warranty policy.
(b) If you want to stop the contract because of something we’ve done or promised to do; (c) If you’ve changed your mind about the goods, our 21-day satisfaction policy will apply. Please see the following;
8.2 Terminating the contract due to something we have done or will do. If you’re terminating a contract for one of the reasons listed in (a) to (d), the contract will terminate immediately, and we’ll pay you in full for any products that weren’t delivered, plus you could be entitled to compensation. The following are the reasons:
(a) we have informed you of an error in the price or description of the product you have ordered, and you do not wish to proceed;
(b) there is a risk that supply of the products will be significantly delayed due to events beyond our control; and (c) there is a risk that supply of the products will be significantly delayed due to events
(c) we have stopped selling the items for technical reasons, or we have informed you that we are about to stop selling them for technical reasons, in any case for more than 30 days; or
(d) You have the legal right to terminate the contract due to something we did wrong.
8.3 Our One-Year Warranty
If you change your mind within 21 days of receiving the items, we will refund your money, but we will not cover the costs of returning the products to us. All products shipped to the receiver are covered by our 1-year guarantee.
8.4 How to inform us of issues. Please contact our customer service team at [email protected] if you have any concerns or difficulties regarding your watch or any other goods you have purchased from us.
We are here to answer any questions you may have and to offer assistance and advise on how to solve any problems you may have.
In most circumstances, our 1-year guarantee or our 21-day satisfaction guarantee will cover you. If there is an inherent problem outside of either of these assurances, we will repair or replace the goods free of charge, subject to our warranty policy. Our satisfaction guarantee allows customers to return products within 21 days after delivery if they are not completely happy.
8.5 When you are not allowed to change your mind. You do not have the right to change your mind about:
(a) products created to your specifications; and
(b) goods that have already begun, such as a watch service or replacement.
8.6 When we are not at fault and you have no right to change your mind, we can terminate the contract. You can still stop the contract before it is finished, even if we are not at fault and you do not have the right to change your mind (see clause 8.1), but you may have to pay us compensation. When a product is shipped and paid for, the contract for goods is complete. When we have finished providing the services and you have paid for them, the contract for services is complete. If you wish to terminate a contract before it is concluded and we are not at fault and you have not changed your mind, please contact us. The contract will cease immediately, and we will refund any amounts paid by you for products that were not delivered, although we may deduct (or charge) appropriate compensation for the net costs we will incur as a result of your terminating the contract.
9. How to end the contract with us (including if you have changed your mind)
9.1 Tell us you want to end the contract. To end the contract with us, please let us know by emailing us at [email protected].
9.2 Returning products after ending the contract. If you end the contract for any reason after products have been despatched to you or you have received them, you must return them to us.
10. Our rights to end the contract
10.1 If you break the contract, we may be forced to terminate it. If:
(a) you do not make any payment to us when it is due, and you still do not make payment within 10 days of us reminding you that payment is due;
(b) you do not provide us with information that is necessary for us to provide the products within a reasonable time of us asking for it, for example, if we are making a bespoke watch for you;
(c) you do not provide us with information that is necessary for us to provide the products within a reasonable time of us asking for it
(d) you do not, within a reasonable time, allow us to deliver the products to you or collect them from us
10.2 If you break the contract, you must compensate us. We will refund any money you have paid in advance for products we have not given if we stop the contract in the scenarios set out in section 10.1, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
11. Price and payment
11.1 Where can I locate the product’s price? When you place your order, the price of the product will be the price stated on the order pages, in the currency specified. We take every precaution to ensure that the pricing of the product recommended to you is accurate. Please refer to clause 11.3 for information on what happens if we detect an error in the price of the goods you ordered.
All prices are inclusive of VAT for orders shipped inside the United Kingdom and the European Union.
All prices for purchases delivered outside the United Kingdom and the European Union are exclusive of any applicable VAT. Where applicable a charge will be made for a Sales Tax depending on local taxation laws.
11.2 Changes in the rate of VAT or Sales Tax will be passed on to you. Unless you have already paid for the product in full before the change in the rate of VAT or Sales Tax takes effect, we will adjust the rate of VAT or Sales Tax that you pay if the rate of VAT or Sales Tax changes between the time you place your order and the time, we deliver the product.
11.3 What happens if the price is incorrect? Despite our best efforts, it’s possible that some of the things we sell are priced wrongly. We will typically check pricing before accepting your order, and if the true price at the time of your order is less than our advertised price, we will charge the lower amount. If the true price of the product at the time of your order is higher than the price disclosed to you, we will contact you for instructions before processing your order. We may stop the contract, refund any sums you have paid, and seek the return of any items given to you if we accept and process your order and a pricing error is clear and unmistakable and could reasonably have been recognised by you as a mispricing.
11.4 When and how you must pay is important. Most major credit and debit cards are accepted for payment.
The card issuer conducts validation and authorization checks on all credit and debit cards. We shall not be accountable for any delays or non-delivery if the issuer of your credit card refuses to authorise payment to us.
When you must pay is determined by the product you are purchasing:
(a) You must pay for any products you order before we dispatch them. We will charge your credit or debit card once you have completed your order.
(b) For services such as service and repairs, you must pay for the services in advance before we begin providing them.
11.5 What to do if an invoice appears to be incorrect. If you believe an invoice is incorrect, please notify us immediately and we will make any required changes.
11.6 Codes for discounts. We may, at our discretion, give codes that you can use to earn a discount (Promotional Codes) in the form of money or percentages off certain of our products or the value of your shopping basket from time to time.
Promotional Codes:
– may only be used on full-priced items and cannot be combined with any other discount or promotion;
– (ii) do not apply to any Sale or clearance, nearly new, Bespoke, or archival items;
– (iii) do not apply to any Sale or clearance, nearly new
– (iv) excludes the purchase of Gift Vouchers and does not apply to postage and shipping charges;
– (v) specify the amount of the discount and may be subject to a minimum purchase value;
– (iv) are only valid during the dates mentioned on the Promotional Code;
– (v) may only be used once;
– (vi) cannot be transferred to another person or resold by you; and
– (vii) are subject to any additional rules specified in regard to the promotion.
11.7 Pre-Order. We may work on a pre-order basis for certain product ranges or early releases. If you pre-order a product we request this to be paid in full and we will hold this until your product is despatched, during this time you may contact us at [email protected] for an update on your order. We will not enter into a pre-order with you unless we believe the product will be available within 9 months of order confirmation. If the product is not available within this time period, you may request a cancelation for a full refund.
12. Our responsibility for loss or damage suffered by you
12.1 We are liable to you for any loss or damage that is reasonably foreseeable. We are responsible for any loss or damage you incur as a result of our breach of this contract or our failure to use reasonable care and skill if we fail to comply with these conditions.
12.2 Where it would be prohibited to do so, we do not exclude or limit our liability to you in any manner. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; and for a violation of your legal rights in relation to the products, such as the right to receive products that are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and for any defective products.
12.3 We are not responsible for any financial losses. We exclusively sell things for personal and domestic use. We will not be liable to you for any loss of profit, loss of business, business interruption, or loss of business opportunity if you use the products for commercial, business, or re-sale purposes.
13. How we may use your personal information
How we may use your personal information. We will only use your personal information as set out in our Privacy Policy.
14. Other important terms
14.1 This agreement may be transferred to another party. We may assign our rights and responsibilities under these terms to another entity. If this is something we intend to undertake, we will contact you. If you are unsatisfied with the transfer, you have 14 days to contact us to terminate the contract, and we will return any payments you have paid in advance for products that were not delivered.
14.2 To transfer your rights to someone else, you’ll need our permission (except that you can always transfer our 1 Year Guarantee). Only if we agree in writing or over email directly with us at [email protected] may you transfer your rights or duties under these conditions to another person. We will not withhold consent in an unreasonable manner. You may, however, transfer our 1-Year Guarantee to someone who has purchased the goods. We may ask the individual receiving the guarantee to show reasonable proof that they are currently the owner of the relevant item or property, such as original purchase documents and invoices.
14.3 This contract gives no one else any rights (except someone you pass your 1 Year Guarantee on to). This agreement is solely between you and us. Except as indicated in section 14.2 in relation to our assurance, no other person shall have any rights to enforce any of its terms. To end the contract or make any changes to these terms, neither of us will require the permission of anybody else.
14.4 If a court rules that part of this contract is unenforceable, the rest will remain in effect. Each of these terms’ paragraphs acts independently. The remaining paragraphs will remain in full force and effect if any court or relevant body rules that any of them are unlawful.
14.5 We can still enforce this contract later if we delay enforcing it. If we do not insist right away that you do anything you are required to do under these terms, or if we take no action against you for breaching this contract, that does not imply you do not have to do those things, and it does not prevent us from taking action against you later. For example, if you miss a payment and we do not pursue you but continue to supply the products, we may nevertheless require you to pay at a later period.
14.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.